Refund & Cancellation Policy

Last updated: 1 November 2026

1. Cancellation before work starts

If you cancel before we start any work (before the scripting, shoot or first edit), you get a full refund of the amount paid.

2. Cancellation after work starts

If you cancel after work has started, we refund the amount paid for work not yet delivered, minus the value of work already completed (scripts written, shoot days used, videos edited). We send you a written breakdown before processing the refund.

3. Monthly packages

You can cancel a monthly package at any time with 7 days' notice before the next billing date. You will not be charged for the following month. The current paid month is not refundable once the month's work has started, but all work for that month will be delivered.

4. Shoot days

A shoot can be rescheduled once free of charge with at least 48 hours' notice. If you cancel a shoot with less than 48 hours' notice, the advance may be retained to cover crew and equipment booked for you.

5. If we can't deliver

If we are unable to deliver an agreed service, you get a full refund for the undelivered part.

6. Courses and digital products

Refunds for courses and digital products follow the refund terms shown on each product page at the10xskill.com.

7. Duplicate or failed payments

A duplicate payment is refunded in full. If a payment failed but money was debited, it is usually reversed automatically by the bank within 5–7 business days; if not, contact us with the payment ID.

8. How to request a refund

Email mrsmxstudios@gmail.com or WhatsApp +91 88220 48217 (WhatsApp chat only, no calls) with your name, the payment ID and the reason. We reply within 2 business days.

9. Refund timeline

Approved refunds are processed within 5–7 business days to the original payment method through Razorpay, or by bank transfer for bank payments. Your bank may take a few more days to show the credit.